Frequently Asked Questions

Everything you need to know about FNBMaster

FNBMaster is a hospitality operations training platform designed specifically for the food & beverage and hospitality industry. The platform helps restaurants, hotels, cafés, cloud kitchens, catering companies, hospitality institutes, and hospitality professionals improve operational knowledge, employee performance, service quality, and workforce training standards. It provides training content related to Food Safety & Hygiene, Kitchen Operations, POS & Billing Operations, Customer Service Excellence, Wastage Management, Hospitality SOPs, Team Coordination, Scenario-Based Learning, Employee Onboarding, Assessments & Certifications.
FNBMaster is designed for a wide range of users: Restaurants, Hotels, Cafés, Cloud kitchens, Catering businesses, Bakeries, Hospitality institutes, Franchise operations, Corporate hospitality groups, Hospitality students, Entry-level employees, Operational staff, Kitchen teams, Service associates, Supervisors, Managers, and Business owners.
FNBMaster provides operationally focused hospitality training modules including: Food Safety & Hygiene (hygiene practices, food handling standards, contamination prevention), Kitchen Operations (workflow management, equipment handling, production coordination), POS & Billing Operations (billing procedures, order processing, transaction management), Customer Service Excellence (guest interaction, complaint handling, service etiquette), Wastage Management (inventory awareness, resource management), and Hospitality SOPs (operational standards, process consistency). Scenario-based learning is also available.
Yes. FNBMaster provides digital certificates upon successful completion of designated hospitality training modules, learning programs, assessments, or operational evaluations. To become eligible for certification, users may be required to complete assigned learning modules, finish mandatory assessments, achieve minimum evaluation scores, and successfully complete operational learning requirements. Certificates are intended to represent training completion status and do not automatically guarantee employment or government licensing.
Yes. FNBMaster provides an online certificate verification system that allows employers, organizations, hospitality businesses, and authorized individuals to validate the authenticity of certificates issued through the platform. The verification system helps restaurants validate employee training records, hotels confirm onboarding completion, and organizations track certification authenticity.
Yes. FNBMaster is designed to support learning access across multiple devices including mobile phones, tablets, desktop computers, and laptops. The platform aims to provide flexible hospitality learning experiences suitable for operational environments where employees may require training access on-the-go. The platform supports responsive layouts, multilingual interfaces, simplified navigation systems, and accessible learning structures.
FNBMaster currently supports 7 Indian languages: English, हिन्दी (Hindi), தமிழ் (Tamil), తెలుగు (Telugu), ಕನ್ನಡ (Kannada), മലയാളം (Malayalam), and বাংলা (Bengali). Coming soon: मराठी (Marathi), অসমীয়া (Assamese), ਪੰਜਾਬੀ (Punjabi), ગુજરાતી (Gujarati), and মৈতৈ (Meitei).
Yes. Hotels, restaurants, cafés, and hospitality groups can onboard entire teams using enterprise or organizational plans. The Enterprise plan includes unlimited employee onboarding, dedicated admin dashboard, employee progress analytics, team performance tracking, customized learning modules, and organization-level certifications.
Yes. Customized hospitality training solutions may be available for restaurants, hotels, franchises, cafés, and corporate hospitality operations. FNBMaster can develop custom onboarding programs, organization-specific SOP training, department-based learning systems, role-based hospitality training, and franchise onboarding structures.
Assessments may include quizzes, practical scenarios, operational case studies, and module-based evaluations. The platform tracks learner progress, assessment scores, quiz performance, and training completion status to provide a comprehensive view of workforce development.
Access duration may vary depending on the selected plan or subscription model. The Professional plan is a one-time payment of ₹799 with lifetime access to all 9 modules, 549 video lessons, all 7 languages, progress tracking, and 9 verifiable certificates.
Yes. Support is available through official communication channels. Users can contact support for account-related issues, training access assistance, certification inquiries, technical support, enterprise onboarding, and hospitality training consultations.
Website: https://fnbmaster.com
Phone: +91 6385 861144
Email: support@fnbmaster.com