Privacy Policy

1. Introduction

At FNBMaster(KIRAN KUMAR BODI), protecting user privacy and maintaining data security are among our highest priorities. This Privacy Policy explains how FNBMaster collects, stores, uses, processes, protects, and manages personal information provided by users while accessing or using our hospitality training platform and related services.

The information collected is primarily used to deliver hospitality training programs, improve platform functionality, manage learning progress, provide customer support, generate certifications, enable certificate verification, improve operational learning experiences, enhance platform security, and support enterprise onboarding systems.

By using FNBMaster, users acknowledge that they have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

When users register, subscribe, enroll in training programs, or interact with the platform, FNBMaster may collect: Full name, Email address, Mobile number, Organization or company name, Job role or designation, Employee identification details, Training enrollment information, and Billing information.

Technical Information

To improve platform functionality, security, and user experience, certain technical information may automatically be collected including: IP addresses, Device information, Browser type, Operating system details, Login timestamps, Geographic region data, Session activity logs, and Platform usage analytics.

Learning & Training Information

As part of hospitality training delivery, the platform may also collect: Course progress details, Assessment scores, Quiz performance, Certification records, Training completion status, Employee onboarding progress, and Learning engagement analytics.

Communication Information

FNBMaster may retain communication records when users contact support teams, submit inquiries, request demos, participate in surveys, provide feedback, or report technical issues.

3. How We Use Information

Collected information may be used for:

• Training Delivery: Providing access to hospitality training modules, managing employee onboarding programs, delivering multilingual learning content, tracking learner progress, conducting assessments.
• Certification Management: Generating training completion certificates, maintaining certification records, enabling certificate verification systems.
• Platform Operations: Improving system functionality, enhancing user experience, monitoring platform performance, detecting technical issues, managing user accounts.
• Communication & Support: Responding to customer inquiries, providing technical support, sending important platform updates, delivering training notifications.
• Security & Compliance: Preventing unauthorized access, monitoring suspicious activity, protecting platform integrity, enforcing Terms & Conditions.
• Business & Analytics: Understanding user engagement, improving training effectiveness, developing new learning modules, enhancing operational reporting systems.

We do not sell user personal information to third parties.

4. Data Security & Protection

FNBMaster takes reasonable technical, administrative, and organizational measures to protect user information from unauthorized access, misuse, alteration, loss, or disclosure. Security measures may include: secure server environments, password protection systems, access control restrictions, authentication mechanisms, internal security monitoring, data encryption practices where applicable, platform security audits, and technical vulnerability management.

Access to user data is restricted to authorized personnel, technical teams, operational administrators, or service providers who require information to perform legitimate business functions.

5. Cookies & Tracking Technologies

FNBMaster may use cookies, analytics tools, and similar tracking technologies to improve user experience, monitor platform performance, enhance security, and optimize hospitality training delivery. The platform may use cookies for user authentication, login session management, platform performance monitoring, user preference storage, language selection memory, analytics reporting, security monitoring, and learning experience optimization.

Users may choose to accept, reject, or disable cookies through browser settings. However, disabling cookies may impact certain platform functionalities including login persistence, training progress continuity, and user personalization.

6. Information Sharing & Third-Party Services

FNBMaster does not sell personal information to advertisers or unauthorized third parties. However, certain information may be shared with trusted service providers, technical partners, or authorized entities strictly for operational, legal, or business purposes. This includes hosting providers, payment processing providers, enterprise organizations (for employee training tracking), and legal/regulatory authorities when required.

7. User Rights & Data Control

Subject to operational, legal, and technical limitations, users may request access to their personal information, corrections to inaccurate data, updates to account details, deletion requests, withdrawal from marketing communications, and clarification regarding data usage.

8. Contact Information

FNBMaster Support Team
Website: https://fnbmaster.com
Phone: +91 6385 861144
Email: privacy@fnbmaster.com