Terms & Conditions

1. Introduction

Welcome to FNBMaster ("Platform", "Website", "We", "Us", "Our"). By accessing or using FNBMaster.com and its related services, training modules, certifications, assessments, and learning content, you agree to comply with and be legally bound by these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the platform immediately.

2. About FNBMaster

FNBMaster is a hospitality operations training platform developed to support hotels, restaurants, cafés, cloud kitchens, hospitality institutes, and food service professionals through structured operational training.

The platform may include:

• Hospitality operations training
• Food safety & hygiene training
• POS & billing operations training
• Customer service training
• Wastage management training
• Kitchen operations training
• Scenario-based learning
• Assessments & quizzes
• Employee onboarding programs
• Certification systems
• Multilingual learning modules

3. User Eligibility

By using the platform, you confirm that:

• You are at least 18 years old or using the platform under authorized supervision.
• All information submitted by you is accurate and complete.
• You will use the platform only for lawful and professional purposes.
• You will not misuse, disrupt, or attempt unauthorized access to the platform.

4. User Accounts

Users may be required to create an account to access certain services.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting unauthorized access to your account
• Ensuring account information remains accurate
• All activities conducted under your account

FNBMaster reserves the right to suspend or terminate accounts involved in suspicious, abusive, or fraudulent activity.

5. Training Programs & Certifications

• Certificates are issued only after successful completion of required modules and assessments.
• Certificates issued by FNBMaster represent training completion status and are not government licenses unless explicitly mentioned.
• Certificate verification may be available through the platform.
• FNBMaster reserves the right to revoke certificates obtained through misuse, cheating, or unauthorized activity.

6. Payments & Pricing

Certain services, premium modules, or enterprise features may require payment.

By purchasing services from FNBMaster:

• You agree to provide accurate payment information.
• Prices may change without prior notice.
• Taxes may apply based on applicable regulations.
• Payments are generally non-refundable unless otherwise stated.

7. Refund Policy

Unless specifically stated otherwise:

• Completed training purchases are non-refundable.
• Refund requests may be reviewed only for duplicate payments or technical failures.
• Approved refunds may take 7–14 business days depending on payment provider processing timelines.

8. Intellectual Property Rights

All content on FNBMaster including logos, course materials, training videos, graphics, documents, SOP frameworks, website designs, assessments, certifications, and platform technology are the intellectual property of FNBMaster and protected under applicable copyright and intellectual property laws.

Users may not copy, reproduce, redistribute, sell, record, republish, or modify proprietary content without written authorization.

9. Acceptable Usage Policy

Users shall NOT:

• Share login credentials with others
• Attempt unauthorized access
• Upload harmful software or malicious files
• Use the platform for illegal activities
• Misrepresent certification credentials
• Interfere with platform operations

Violation of these terms may result in account suspension or legal action.

10. Platform Availability

We strive to maintain uninterrupted service; however, FNBMaster does not guarantee continuous availability. The platform may occasionally be unavailable due to system maintenance, technical upgrades, server interruptions, third-party service outages, or internet connectivity issues.

11. Third-Party Services

FNBMaster may integrate or link with third-party services including payment gateways, hosting services, analytics tools, or external websites. We are not responsible for third-party content, external website policies, third-party downtime, or external security practices.

12. Limitation of Liability

FNBMaster shall not be held liable for employment outcomes, business losses, technical interruptions, indirect damages, data loss beyond reasonable control, or unauthorized account access caused by user negligence. Users access and use the platform at their own discretion.

13. Privacy

Use of the platform is also governed by our Privacy Policy.

14. Modifications to Terms

FNBMaster reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on the website. Continued use of the platform after updates constitutes acceptance of revised terms.

15. Governing Law

These Terms & Conditions shall be governed in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts located in Chennai, Tamil Nadu.

16. Contact Information

FNBMaster Support Team
Website: https://fnbmaster.com
Phone: +91 6385 861144
Email: support@fnbmaster.com