Refund Policy

Our Commitment to Fairness

Welcome to FNBMaster. We are committed to providing high-quality online training, certification programs, learning resources, and professional development opportunities for individuals and businesses in the Food & Beverage, Hospitality, Retail, Bakery, Cloud Kitchen, Restaurant, Tea Café, and related industries.

This Refund Policy explains the terms under which refunds may be requested, reviewed, approved, or declined for purchases made through FNBMaster. By purchasing any course, certification program, learning package, subscription, assessment, training bundle, workshop, or digital product offered through our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

We believe in complete transparency. While our digital products are delivered instantly and cannot be "returned" like physical goods, we have established a fair and structured refund process to handle genuine concerns. Our goal is to ensure every learner has a positive experience while protecting the integrity of our educational content.

Nature of Our Services

FNBMaster primarily provides digital educational services, including but not limited to:

• Online training programs with 549+ HD video lessons
• Video-based learning courses in 7 Indian languages
• FSSAI-compliant certification programs
• Downloadable learning resources and study materials
• Industry skill development modules (9 core modules)
• Corporate and enterprise training solutions
• Assessments and scenario-based examinations
• Learning Management System (LMS) access with progress tracking
• QR-verified digital certificates and credentials
• Business dashboard and team management tools

Since these products and services are delivered digitally and access is often granted immediately after successful payment, they cannot be returned in the same manner as physical products. Once course content is accessed, our intellectual property has been consumed, which is why we have specific guidelines around refunds.

General Refund Policy

As a general policy, all purchases made through FNBMaster are considered final and non-refundable once access to the purchased course, training program, certification, assessment, downloadable material, or digital content has been provided.

This policy helps maintain the integrity of our educational content, intellectual property, certification process, and learner access systems. It also ensures fairness to all learners and prevents misuse of our platform.

However, FNBMaster understands that exceptional situations may arise. Therefore, refund requests may be reviewed on a case-by-case basis under the conditions outlined in this policy. We treat every request with care and consideration.

Eligible Refund Scenarios

A refund request may be considered under the following circumstances. Each case is reviewed individually based on the specific facts and supporting evidence provided.

3.1 Duplicate Payment

If a learner accidentally makes multiple payments for the same course, program, or service — for example, clicking the payment button twice or being charged twice due to a network timeout — FNBMaster may issue a refund for the duplicate transaction after verification.

The learner may be required to provide:

• Payment receipt or invoice number
• Transaction reference number from the payment gateway
• Bank statement or payment confirmation screenshot
• Date and time of both transactions

Processing time: Duplicate payment refunds are typically processed within 3-5 business days once verified.

3.2 Payment Successful but Access Not Provided

If a payment is successfully completed (amount deducted from your account) but the learner does not receive course access due to a technical issue within the FNBMaster platform, our support team will first attempt to resolve the issue by manually granting access.

Common causes include browser caching, payment gateway delay in confirmation, or temporary server issues. In most cases, access is restored within a few hours.

If access cannot be provided within 48 hours of the learner reporting the issue, a full refund may be considered.

3.3 Incorrect Billing Due to System Error

In rare situations where a technical error results in an incorrect amount being charged — for example, being charged ₹2,299 instead of the listed ₹499 — the excess amount will be refunded after verification. We maintain detailed transaction logs to quickly identify and resolve such discrepancies.

3.4 Platform Technical Failure

If a major technical issue originating from the FNBMaster platform prevents the learner from accessing the purchased course or service for an extended period and the issue cannot be resolved by our support team within a reasonable timeframe, a refund may be considered.

We define "extended period" as more than 72 hours of continuous inability to access purchased content due to a confirmed platform-side issue.

Non-Refundable Situations

To maintain fairness and prevent misuse, refund requests will generally not be approved under the following circumstances:

4.1 Change of Mind

Refunds will not be issued simply because a learner changes their mind after purchasing a course or training program. We encourage all learners to review our free demo lessons at fnbmaster.com/demo before making a purchase decision.

4.2 Course Already Accessed

Once course materials, videos, learning modules, assessments, downloads, or resources have been accessed, viewed, downloaded, or consumed, refunds will not be provided. Our system logs track content access, including which videos were watched and for how long.

4.3 Failure to Complete Training

Learners are responsible for completing their chosen training programs at their own pace. Inability to complete a course due to personal reasons — including but not limited to health issues, change in employment, relocation, family commitments, or time constraints — does not qualify for a refund.

4.4 Lack of Time

All FNBMaster courses come with lifetime access. There is no deadline or expiration. Refunds will not be granted because a learner does not have sufficient time to attend, complete, or utilize the purchased training program within a specific period.

4.5 Incorrect Course Selection

Learners are responsible for reviewing course details, syllabus, language availability, and module descriptions before making a purchase. Refunds will not be issued if a learner selects an incorrect course, certification, language version, or training package. We provide detailed descriptions and free demos specifically to help you make an informed choice.

4.6 Failure to Pass Assessment or Certification

FNBMaster certifications may require successful completion of assessments or examinations with a minimum passing score. Refunds will not be issued if a learner fails to achieve the required passing score, as the training content has been fully delivered.

4.7 Employer or Organizational Decisions

Refunds will not be granted due to changes in employment status, employer sponsorship decisions, company policy changes, or organizational restructuring. These are external factors beyond our control.

4.8 Internet or Device Issues

FNBMaster is not responsible for technical issues caused by:

• Poor or unstable internet connectivity
• Learner device malfunction or incompatibility
• Outdated browser or operating system
• Third-party software conflicts (firewalls, VPNs, ad blockers)
• Mobile data limitations or carrier restrictions

Our platform supports all modern browsers and devices. If you're unsure about compatibility, please test with our free demo first.

4.9 Dissatisfaction with Course Content

Subjective dissatisfaction — such as not liking the instructor's teaching style, video format, or course pace — does not qualify for a refund. We provide free demos so you can experience our teaching methodology before purchasing.

Refund Request Process

To request a refund, learners must submit a written request to the FNBMaster support team. All requests are handled confidentially and reviewed individually.

Required Information:

• Full name (as registered on FNBMaster)
• Registered email address
• Registered mobile number
• Order ID or Invoice Number
• Transaction ID / Payment Reference Number
• Payment date and amount
• Course name or package purchased
• Detailed reason for requesting a refund
• Supporting documents if applicable (screenshots, bank statements)

Where to send: Email your refund request to support@fnbmaster.com with the subject line: "Refund Request — [Your Order ID]"

Incomplete requests may delay processing. We aim to acknowledge all refund requests within 24 hours during business days.

Refund Request Timeline

All refund requests must be submitted within seven (7) calendar days from the date of payment. This is a strict timeline that applies to all purchases, regardless of the plan or package selected.

Requests submitted after this 7-day period may not be eligible for review unless required by applicable law or in exceptional circumstances at our sole discretion.

Refund Review Process

Each refund request will be individually reviewed by the FNBMaster support and administration team.

During the review process, we may:

• Verify payment records with our payment gateway partners
• Review platform activity logs (login history, course access, video views)
• Examine course access history and content consumption
• Assess usage of learning materials, downloads, and assessments
• Request additional information or clarification from the learner
• Cross-reference with any previous support tickets or communications

Important: Submission of a refund request does not guarantee approval.

We typically communicate our decision within 2-3 business days.

Approved Refunds

If a refund is approved:

• The refund will be processed to the original payment method used during purchase.
• We cannot process refunds to a different account or payment method.
• Most approved refunds are completed within 5 to 10 business days from the date of approval.
• You will receive an email confirmation once the refund has been initiated.

Course Access Following Refund

Upon approval of a refund:

• Course access will be suspended or permanently terminated
• Download privileges for learning materials will be revoked
• Assessments and examinations will be disabled
• Any certificates issued under the refunded enrollment may become invalid
• Associated learning resources, progress data, and account features may no longer be available
• The FNBM ID associated with the refunded purchase may be deactivated

Corporate and Enterprise Training

Corporate training, franchise training, business consulting, white-label programs, institutional partnerships, and bulk enrollments may be subject to separate contractual agreements.

Where such agreements exist, the refund terms contained within those agreements shall prevail over this general policy.

Fraud Prevention

FNBMaster reserves the right to reject refund requests that involve fraudulent activity, unauthorized transactions, abuse of the refund process, misrepresentation, or attempts to gain access without legitimate payment. Appropriate action may be taken including account suspension or legal remedies.

Policy Modifications

FNBMaster reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website. Users are encouraged to periodically review this policy for updates.