Last Updated: May 10, 2026
At FNBMaster, we are committed to delivering high-quality hospitality training experiences, operational learning systems, certification programs, and workforce development solutions for the hospitality and food service industry.
This Refund Policy explains the terms, conditions, limitations, and processes applicable to payments, subscription plans, digital training purchases, enterprise onboarding solutions, and related services available through FNBMaster.com.
FNBMaster primarily provides digital learning services including hospitality operational training modules, assessments, certifications, onboarding systems, multilingual learning experiences, and workforce development solutions. Since most platform services are digital in nature and may become immediately accessible after purchase or activation, refund eligibility may be limited.
By purchasing any service from FNBMaster, users acknowledge that they have read, understood, and agreed to this Refund Policy.
FNBMaster primarily offers digital hospitality learning services and operational training systems that may become accessible immediately after successful payment or account activation.
Due to the nature of digital content delivery, many platform services are generally non-refundable once:
Non-refundable services may include: Digital training programs, downloadable hospitality resources, online learning subscriptions, certification programs, operational SOP training modules, hospitality assessments, employee onboarding systems, customized enterprise solutions, and scenario-based learning programs.
FNBMaster encourages users and organizations to review training scope, subscription details, feature availability, access duration, and certification requirements before making purchasing decisions.
Although most digital learning services are generally non-refundable, FNBMaster may review refund requests under limited and reasonable circumstances:
FNBMaster reserves the right to approve or reject refund requests, request additional information, conduct verification reviews, and investigate suspicious activity.
Users seeking refund consideration should contact FNBMaster support through official communication channels. Refund requests should ideally include:
FNBMaster reserves the right to deny refund requests where significant learning consumption has occurred, certificates have already been issued, enterprise onboarding has been completed, or policy abuse is suspected.
If a refund request is approved, approved refunds may generally take approximately 7–14 business days. Additional banking processing time may apply. Extended processing periods may occur during public holidays or payment network delays.
Refunds are typically processed back to the original payment source used during the transaction wherever technically possible. FNBMaster shall not be held responsible for delays caused by banking institutions, payment gateway providers, or external financial service providers.
Hospitality businesses, hotels, restaurant chains, franchise groups, and enterprise organizations may operate under separate commercial agreements. Where enterprise contracts exist, those agreements may override portions of the standard Refund Policy. Organizations are encouraged to carefully review enterprise commercial agreements before onboarding implementation begins.
FNBMaster reserves the right to modify, revise, update, suspend, or replace this Refund Policy at any time. Updated policies become effective immediately upon publication on the platform. Continued usage of FNBMaster services after policy updates constitutes acceptance of the revised Refund Policy.
For refund-related inquiries, payment concerns, billing assistance, or hospitality onboarding support:
FNBMaster Support Team
Website: https://fnbmaster.com
Phone: +91 6385 861144
Email: support@fnbmaster.com