Help & Support Center

To register your business, visit business.fnbmaster.com/register. Provide your business name, owner name, outlet type (hotel, restaurant, café, cloud kitchen, etc.), established year, city, and contact details. Choose the plan that fits your team size. After registration, you will receive access to the business dashboard where you can manage staff, track progress, and monitor training completion. Business accounts include team management features not available in individual accounts. The registration process takes approximately 5 minutes.

From your business dashboard, click "Add Staff" to invite team members. Enter each staff member's full name, mobile number, role, and a temporary password. Staff members can log in with their credentials and access all assigned modules. You can add staff individually or use the bulk import feature for larger teams. Each staff member gets their own dashboard, progress tracking, and certificates. The number of staff you can add depends on your plan — Individual (1), 3-Bundle (3), 5-Bundle (5), or Enterprise (unlimited). You can deactivate and reactivate staff as needed.

The business dashboard provides comprehensive team analytics. View overall statistics including total staff, completed modules, in-progress modules, and certificates earned. See individual staff progress with completion percentages and status indicators (Trained, Learning, New). Monitor recent activity including certificate achievements. Track gamification leaderboards showing points, badges, and rankings. The FSSAI Audit card shows compliance readiness. Export reports for compliance documentation. Filter and sort team data by various parameters. The dashboard updates in real-time as staff complete modules.

For organizations with large teams, FNBMaster offers bulk staff import functionality. Prepare a CSV or Excel file with staff details including full name, mobile number, role, and email (optional). Upload the file through the bulk import page in your business dashboard. The system will validate all entries and create accounts for each staff member. You will receive a summary of successful imports and any errors that need correction. Bulk import is available for all plans but is particularly useful for Enterprise accounts with large workforces. Contact support for bulk import templates and assistance.

Enterprise plans offer advanced customization options. Custom training modules can be developed for your specific operational needs, standard operating procedures, or brand standards. White-label options allow you to brand the learning platform with your company logo and colors. API access enables integration with your existing HR systems, learning management systems, or operational platforms. Dedicated account managers provide personalized support. Enterprise plans include priority support, custom analytics, and flexible billing options. Contact enterprise@fnbmaster.com to discuss your organization's specific requirements.